ABOUT US

We offer practical in-home Environmentally Friendly Products and Services. By using less energy, you'll be reducing greenhouse gas emissions and helping to preserve our planet's natural resources. Plus, with our products, you'll still be able to enjoy the same level of comfort and convenience that you're used to.

CONTACT US

We'd love to hear from you

Whether you have a question about our product(s), manufacturers, pricing, or anything else, our team is ready to answer all your questions.

Get In Touch

Work Hours: 7AM - 5PM PST
Email:

Still Need Help?

If you are looking for more information or need help with your order, our customer service agents are standing by to assist you!

Contact Us

Contact By Email:
Company Name:
Company Address:
Work Hours: 7AM - 5PM PST

Feel free to email us with any questions

If you have any questions or comments about your order or our product, please email us at We will respond within 24 hours.

TERMS & CONDITIONS

OVERVIEW

This website is operated by .Throughout the site, the terms “we,” “us,” and “our” refer to . offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms” or “Agreement”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before continuing to use our website or providing us your personal information. By accessing or using any part of the site or by providing us your personal information, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services, and you should not provide us your personal information. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose or may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee the color accuracy of your computer monitor's display.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Information Communications - By providing us your telephone number, you agree that we can send you, regardless of dialing technology utilized, informational alerts concerning your inquiry or purchase at the telephone number you provided. Such informational alerts can include, but are not limited to, purchase confirmations, shipping notifications, and notifications that a transaction you commenced is not complete (e.g. you have left items in your shopping cart without successfully completing the checkout process). For the avoidance of doubt, the parties expressly agree that the foregoing examples constitute informational communications, and not telemarketing messages.

Marketing Communications - By signing up for email, text messages and Facebook notifications, you agree to receive periodic and recurring marketing messages and alerts from , at the cell number provided when signing up. Consent is not a condition of any purchase. Message & data rates may apply. To opt out of text messages, reply STOP or STOP ALL. Text HELP for help.

Carriers are not liable for any delayed or undelivered messages.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, telephone number(s) and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operations of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Review our Privacy Policy here.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - DISPUTE RESOLUTION

In the event that there is a dispute, claim or controversy between you and us, or between you and any third-party service provider or application provider acting on our behalf, and which dispute, claim or controversy arises out of or relates to federal or state statutory claims, common law claims, these Terms, our Privacy Policy, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim or controversy will be determined by arbitration in Miami, Florida before one arbitrator. The arbitration will be administered by JAMS. For claims greater than $250,000, the JAMS Comprehensive Arbitration Rules and Procedures in effect at the time the arbitration is commenced will apply. For claims less than or equal to $250,000, the JAMS Streamlined Arbitration Rules in effect at the time the arbitration is commenced will apply. The arbitrator will apply the substantive law of the State of Florida, exclusive of its conflict or choice of law rules. Nothing in this paragraph will preclude the parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the provision in this paragraph with respect to applicable substantive law, the Federal Arbitration Act (9 U.S.C. §§ 1-16) will govern any arbitration conducted pursuant to these Terms. Either party may commence arbitration by providing to JAMS and the other party to the dispute a written demand for arbitration, setting forth the subject of the dispute and the relief requested (“Arbitration Demand”).

To the fullest extent permitted by law, each of the parties agrees that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than through arbitration, each party knowingly and irrevocably waives any right to trial by jury in any action, proceeding or counterclaim arising out of or relating to this Agreement or any of the transactions contemplated hereby.

The appointed arbitrator may award monetary damages and any other remedies allowed by the state law designated above. In making his or her determination, the arbitrator will not have the authority to modify any term or provision of these Terms. The arbitrator will deliver a reasoned written decision with respect to the dispute (the “Award”) to each party, who will promptly act in accordance with the Award. Any Award (including interim or final remedies) may be confirmed or enforced in any court having jurisdiction, including any court having jurisdiction over either party or its assets. The decision of the arbitrator will be final and binding on the parties, and will not be subject to appeal or review. Each party will advance one-half of the fees and expenses of the arbitrator, the costs of the attendance of the court reporter at the arbitration hearing, and the costs of the arbitration facility. In any arbitration arising out of or related to these Terms, the arbitrators will award to the prevailing party, if any, costs and attorneys' fees reasonably incurred by the prevailing party in connection with that aspect of its claims or defenses on which it prevails, and any opposing awards of costs and attorneys' fees awards will be offset. The parties will maintain the confidential nature of the arbitration proceeding, the hearing and the Award, except as may be necessary to prepare for or conduct the arbitration hearing on the merits, or except as may be necessary in connection with a court application for a preliminary remedy, or confirmation of an Award or its enforcement, or unless otherwise required by any applicable law. Any documentary or other evidence produced in any arbitration hereunder will be treated as confidential by the parties, witnesses and arbitrators, and will not be disclosed to any third person (other than witnesses or experts), except as required by any applicable law or except if such evidence was obtained from the public domain or is otherwise obtained independently of the arbitration.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, including attorneys' fees incurred from counsel selected by us in our sole discretion, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at .

Customer Service Policy

1. Customer Satisfaction Commitment

is committed to providing exceptional customer service. Our goal is to ensure every customer has a positive experience with our products and services.

2. Customer Support Availability

Hours of Operation: Our customer support team is available Monday through Friday, from 7:00 AM to 5:00 PM PST.

Contact Methods: Customers can reach us via email. We aim to respond to all inquiries within 24 hours.

3. Product Inquiries and Support

Product Information: Detailed product descriptions, specifications, and usage instructions are available on our website. For additional information, our support team is ready to assist.

Technical Support: Our team provides technical assistance for product setup, troubleshooting, and maintenance.

4. Order Processing and Shipping

Order Confirmation: Customers will receive an order confirmation email within 24 hours of placing an order.

Shipping: We offer various shipping options. Shipping times and costs are calculated at checkout. Tracking information is provided once the order is shipped.

Delays: In case of shipping delays, we will notify customers promptly and provide an estimated delivery date.

5. Returns and Refunds

Return Policy: Customers can return products within 60 days of receipt for a full refund or exchange, provided the items are in their original condition and packaging.

Return Process: To initiate a return, customers must contact our support team for a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

Refunds: Refunds will be processed within 7 days after the returned item is received and inspected. Refunds will be issued to the original payment method.

6. Warranty and Repairs

Warranty Coverage: Our products come with a one-year warranty covering manufacturing defects. The warranty does not cover damages caused by misuse or accidents.

Repair Services: For out-of-warranty repairs, we offer repair services at a reasonable cost. Contact our support team for a repair quote and instructions.

7. Privacy and Security

Data Protection: We are committed to protecting customer privacy. Personal information is collected and used in accordance with our Privacy Policy.

Secure Transactions: All transactions are secured using industry-standard encryption technologies.

8. Feedback and Complaints

Customer Feedback: We value customer feedback and use it to improve our products and services. Feedback can be submitted via our website or directly to our support team.

Complaint Resolution: In case of any complaints, our team is dedicated to resolving issues promptly and fairly. Customers can escalate unresolved issues to our management team for further review.

9. Changes to the Policy

reserves the right to update this Customer Service Policy at any time. Any changes will be communicated to customers through our website and via email.

10. Contact Us

We'd love to hear from you. Whether you have a question about our products, manufacturers, pricing, or anything else, our team is ready to answer all your questions.

Get In Touch

Work Hours: 7:00 AM - 5:00 PM PST

Email:

Still Need Help?

If you are looking for more information or need help with your order, our customer service agents are standing by to assist you!

Contact Us

Contact By Email:

Work Hours: 7:00 AM - 5:00 PM PST

Shipping Policy

• Overview

  Thank you for choosing our store! We are committed to providing a clear and comprehensive shipping policy to ensure your shopping experience is smooth and enjoyable. This policy outlines our shipping methods, costs, estimated delivery times, and other important information, applicable to customers in countries such as the United States, the United Kingdom, Canada, Australia, France, Germany, Italy, Spain, the Netherlands, and Portugal.

• Shipping Destinations

  We currently ship to the following countries:

  • United States (US)

  • United Kingdom (GB)

  • Canada (CA)

  • Australia (AU)

  • France (FR)

  • Germany (DE)

  • Italy (IT)

  • Spain (ES)

  • Netherlands（NL）

  • Portugal（PT）

• Countries We Do Not Ship To

  Unfortunately, we do not ship to the following regions:

  • Other countries (please contact us at for specific inquiries)

• Shipping Methods and Costs

• Free Shipping Policy

We offer free shipping for standard shipping orders that meet the following criteria:

• United States: Free shipping on orders over $50
• United Kingdom: Free shipping on orders over £40
• Canada: Free shipping on orders over CAD 60
• Australia: Free shipping on orders over AUD 70
• France : Free standard shipping for orders reaching €60
• Germany : Free standard shipping for orders reaching €60
• Italy : Free standard shipping for orders reaching €60
• Spain : Free standard shipping for orders reaching €60
• Netherlands : Free standard shipping for orders reaching €60
• Portugal : Free standard shipping for orders reaching €60

• Party Responsible for Customs Duties:

  In principle, customs duties are borne by the buyer. However, during specific promotional activities, the customs duties of some products may be borne by the merchant, subject to the instructions on the product details page.

• Processing Time

Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons or holidays.

• I haven't received my order

  When your order is despatched we send you an email notification with your shipment and tracking information. You can reference this in your Customer Account. If you haven't received your order within 10 business days, please check the tracking information. If you have not received a notification of shipment please contact our customer service team for assistance.

  We know how exciting it is to get packages, so we're working hard to get your orders out to you. We thank you for your patience.

• Are you having any delays in shipping my order?

  Our fulfillment team is hustling to get your packages out within 2 - 4 business days. Once your order has shipped, you can expect a confirmation email with your tracking information so you can keep an eye on it from there.

• Are there any delays once my order has shipped?

  International carriers are currently seeing shipping delays, and the reason for this is two-fold. First, there has been a significant increase in orders shipping to both individuals and essential businesses across the world. And second, there is a necessity to ensure the safety of their workers.

  Transit speeds will also depend on the carrier selected at checkout. All services offer an expected delivery estimate before committing, so you can make the best decision.

• Where can I find the status of my order?

  If you have any questions or comments about your order or our product, please email us at We will respond within 24 hours. You'll receive two emails from us, one when your order is confirmed and another one when your order ships. Once it's with the carrier, you can track it in a few different spots; through the tracking information provided in your shipping confirmation email, or by logging into your online account at !

• Why does it say my order is "Pending"?

  All confirmed orders will remain in pending status until it's been packed and is set to leave with the carrier. Pending really means that the order is in the queue to be fulfilled and prepped for shipping.

• I made a mistake, can I change my order after I place it?

  If your order has just been placed and not yet shipped, our Customer Service team should be able to help you out with order updates. Please act quickly! Once the order has been sent out to ship, we may not be able to modify it.

  Before your order has been sent for shipment, we may be able to modify the contents, cancel an unshipped/pending order, or modify the Ship-to address.

• My package "delivered" but I can't find it. What now?

  This can happen from time to time, but we're here to help! First, please wait 24 hours before reaching out. This could be the result of the packaged being scanned as "delivered" a little early in the delivery route. Also take a look at the shipping address provided (found in the order confirmation email) to ensure that what we had is complete and correct.

  Please check look around the address, including all entrances, and behind anything that could 'hide' the package from passers by.

  Still no package? Give us a shout and let us help!

• Contact Us

If you have any questions or concerns regarding our shipping policy or your order, please feel free to contact our customer service team at .

Thank you for shopping with us! We appreciate your business.

PRIVACY POLICY

• Overview

  At , we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and safeguard your information to comply with the applicable laws of the United States, the United Kingdom, Canada, Australia, France,Germany,Italy,Spain,the Netherlands, and Portugal.

• Information We Collect

To better provide our services to you, we may collect the following information:

• Directly from You: When you provide information to us, including through surveys we conduct or when interacting with one of our brands or services:

  • Contact Information: Such as your name, mailing address, email address, and telephone number, as well as any other information you choose to include when communicating with us via email, mail, phone, chat services, or other channels. We record phone conversations and create chat transcripts with our customer service centers for record-keeping, training, and quality assurance purposes.
  • Profile Information: Such as username and password, your name, mailing address, email address, telephone number, product, size and style preferences, and usage and subscription preferences, which may include registering for certain services from us or communications from us.
  • Transaction Information: Including the goods (including gift cards) you browse or purchase, reward points (including those related to our mobile applications, if applicable), and your shopping history when making purchases or returns through the service. For international freight, we may need to collect special import identification numbers for customs purposes.
  • Information Contained in Product Reviews: Including photos you choose to submit, as well as other information you provide when answering questions we or our service providers may send you.
  • Recommendation and Social Site Information: Such as any social media account information provided when you refer your friends through our referral service (we collect names and contact information) or when you authorize us to access your accounts on these social sites.
  • Professional or Employment-related Information: Received when you apply for a position with us.

• Automatically from You: When you use or interact with our services:

  • Device Information and Online User Activity: When you use our technology platform, as described in the next section.
  • Website Information and Online User Activity: When you access and interact with our websites or social media sites, as described in the next section.

• From Third Parties:

  • Information about Your Interests, Contact Information, Demographics, and Marketing Inferences: From third-party sources that provide consumer data, social networks, and other publicly available data sources.
  • Information about the Marketing and Advertising You Have Seen or Clicked: From online advertising companies.

• Some information may be collected on our behalf by external parties. For example, when you conduct a transaction on our service, we use a payment processor. We do not collect or store payment card information.

• If you provide information about another person to us, you represent that you have obtained that person's consent to provide his or her information to us and to allow us to use the information in accordance with this policy.

• Online User Activity, Cookies, and Information Collected by Other Automated Means

  • When you interact with the service, we or our third-party service providers automatically collect certain information about your use of our service. Such information includes:

    • Usage Details and Click-stream Data: Of your interaction with our service (including the time, frequency, and pattern of service use), the resources you access (including your use of chat boxes), the pages you browse, the time you spend on pages, and how you arrive at our website. We may also record details of your access to our website and information generated during the use of our website, such as mouse movements, clicks, page visits, text/searches entered, the time you spend on a page, browsing history, and other details of your actions on our website.
    • Details about the Device You Use to Access Our Service: Including but not limited to your IP address, device and online identifiers (such as IDFA and IDFV), mobile and network activities, events, and related information (such as MAC address, IP address, cookie IDs, etc., operating system, Internet service provider, and browser type, as well as crash data).
    • Location Information: (For example, obtaining the physical location of your device through methods such as satellites, cell towers, or WiFi signals) when you choose to provide information about the location of your device to our website or mobile application. We also collect your IP address, which may enable us to determine your location, including determining your mailing address.
    • Information about How You Interact with Our Ads and Newsletters: Including whether you open or click on links in any communication.

  • Most of this information is collected through tags, cookies, web beacons, and other tracking technologies, which may be operated by our partners who help us collect information about service usage, serve ads, or provide other services to you. Specifically, cookies are information stored directly on the computer you are using, allowing us and our third - party service providers to collect information such as browser type, time spent on our website, pages visited, language preferences, and other traffic data. We and our service providers use the information collected from cookies for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also use cookie data to collect statistical information about the use of our services to continuously improve their design and functionality, understand how they are used, and help us troubleshoot issues related to them. Cookies also allow us to select which ads or offers are most likely to appeal to you and provide you with such ads. We may also use cookies or other technologies in online advertising to track responses to our ads.

  • We may also use cookies set by other third-party services.

  • You can opt out of cookie tracking or control how information collected by cookies is used in various ways, as described below.

• How We Use Your Information

  • We may use the information collected from you for the following purposes:

    • Provide Our Services to You: Including taking steps for sales or service transactions, processing payments/assisting with financing, fulfilling orders, and sending service information, including answering questions or other communications you submit through our chatbot.
    • Collect Personal Information: Such as credit card numbers on pages protected by SSL technology and store them with AES - 256 encryption to ensure information security.
    • Notify You of Products, Services, and Promotions: That may be of interest to you, including sending you electronic and paper communications (such as updates on orders in progress and returns), reminding you of items remaining in your online shopping cart, or informing you of actions needed to keep your account active.
    • Operate Our Customer Benefit and Reward Programs: Including verifying your identity and registering you when required, and providing you with the latest information about your reward account.
    • Use Photos or Reviews You Upload and Reviews You Post: For marketing purposes.
    • Create Custom Audiences on Social Media Sites.
    • Provide You with the Best Service and Improve and Develop Our Business: Including understanding our customer base and purchasing trends to improve product selection or develop new features, understanding the effectiveness of our marketing, and tailoring ads to you.
    • Evaluate, Recruit, and Hire Personnel.
    • Detect, Investigate, and Prevent Security Incidents or Activities: That may violate our policies or be fraudulent or illegal, and comply with legal requirements regarding the provision of products and services.
    • Carry Out Quality/Security Control or Product Improvement Activities: And ensure access to and use of our facilities, equipment, systems, networks, applications, and infrastructure.
    • Respond to Subpoenas, Warrants, or Other Legal Proceedings.

  • We may also use, combine, or share information in a de-identified or aggregated manner for various purposes such as research, traffic accounting, analysis, modeling, marketing and advertising, and improving our services.

• How We Protect and Store Information Collected from or about You

  We strive to maintain reasonable administrative, technical, and physical safeguards to protect the personal information we collect through the service from accidental, illegal, or unauthorized destruction, loss, alteration, access, disclosure, or use, strictly complying with PCI - DSS requirements and other generally accepted industry standards. Although we take these precautions to protect your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or those operated on our behalf, nor can we guarantee that this information will not be accessed, disclosed, altered, or destroyed.

• Security

  We take reasonable precautions and follow industry best practices to protect your personal information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed. We strictly comply with PCI - DSS requirements and other generally accepted industry standards.

• Consent

  • How We Obtain Consent: When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, we assume that you consent to the collection and use of it for that specific reason only. If we collect information for secondary reasons such as marketing, we will either ask you directly for your express consent or provide you with an opportunity to say no.
  • How to Withdraw Consent: You may withdraw your consent for us to contact you, continue to collect, use, or disclose your information at any time by sending an email to or through other valid contact methods we provide.

• Age of Consent

  To use this website, you must be at least the age of majority in your state or province of residence, or be of the age of majority and have given us your consent to allow any of your minor dependents to use this website.

• Changes to the Privacy Policy

  We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. When there are material changes, we will notify you that the policy has been updated. If the store is acquired or merged, your information may be transferred to the new owner.

• Free Gifts and Incentives

  We provide free gifts or take incentives only in the following compliant and reasonable situations: as a reward for users' support when they complete a purchase; during well-planned marketing activities to enhance user participation and shopping experience; and in the above-mentioned cases, the main purpose is by no means to collect user personal information, but to promote normal business interactions and improve user satisfaction.

• Questions and Contact Information

  If you want to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer by email at . This contact information is true, valid, and consistent with other pages.

Return & Exchange Policy

• Overview

  Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully to understand your rights and obligations.

• General Policy

  • Applicable Situations for Return and Refund: If you are not satisfied with the purchased product, you can apply for return or refund within 60 days after receiving the product, provided that the following conditions are met: the product must remain in its original packaging, be unused, undamaged, and all accessories should be intact. Custom - made products, perishable goods, and opened personal care products are not eligible for return or refund, except in cases where there are quality problems.
  • Non-Returnable Items: Items that are final sale, personalized, or marked as non-returnable cannot be returned or exchanged.

• How to Initiate a Return or Exchange

  • Contact Us: To initiate a return or exchange, please contact our customer service team at . We will guide you through the process.
  • Return Authorization: You will receive a return authorization and specific return instructions, including the address to which you should send the item. Do not return items to the original shipping address.
  • Prepare Your Package: Ensure the item is securely packed in its original packaging, including all tags and accessories.
  • Shipping Costs: The customer is responsible for return shipping costs unless the item is defective or incorrect. A return shipping fee may apply, which will be deducted from your refund.

• Refund Process

  • Timeframe: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
  • Refund Method: Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account may vary based on your bank's processing times.

• Exchanges

  To exchange an item, please contact us within 60 days of delivery. Exchanges are subject to product availability.

• Damaged or Defective Items

  If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide instructions for returning the item and issue a replacement or refund as appropriate.

• Cancellation

  The order can only be cancelled if it hasn't been processed at our logistics center.

• Contact Information

  For any questions regarding our return and exchange policy, please reach out to our customer service team at .Thank you for choosing us! We appreciate your business and strive to ensure your satisfaction.